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How ek99 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process payments through JazzCash, Easypaisa, or Raast, and keep your session secure.

Account data collected at sign-upPayment details kept encryptedNo data sold to third partiesYou can request access any timeApplies where local law permits
ek99 How ek99 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we handled your information, the channels below are the right place to start. We aim to respond to all data-related requests within a reasonable timeframe, and we will let you know if we need more time.

Email Support Send your data request or privacy concern to our support email address. Include your registered account name so we can locate your record quickly.
Live Chat Open the chat window from your account dashboard. Our team can log a privacy request on your behalf and confirm the reference number for you.
Account Help Centre Log in, go to Account Settings, and select the Data and Privacy section to submit a formal request or download your activity history directly.
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

We apply consistent security practices across every account, whether you deposit via JazzCash or use Raast for a withdrawal. Here is what that looks like in practice across four key areas.

Encryption at Every Step

All data in transit between your device and our servers is encrypted. This includes payment confirmation messages, login sessions, and any document you upload for account verification.

Cookie Control

We use session cookies to keep your account active and preference cookies to remember your settings. You can manage or delete these through your browser or mobile app settings without losing your account.

Retention and Deletion

We keep your account data while your account is open. When you close your account, we retain only what is required to resolve outstanding transactions or disputes, then delete the rest.

Requesting Changes

You have the right to ask us to correct inaccurate data or remove data we no longer need. Submit the request via live chat or email and we will confirm the outcome in writing.

Privacy Policy — Frequently Asked Questions

These are the questions we get most often about how ek99 handles your personal information. If your question is not covered here, reach us through live chat or email and we will respond directly.

We collect your name, email address, phone number, and account credentials. Payment references from JazzCash, Easypaisa, or Raast are also logged to match transactions to your account.

We do not sell your data. It is shared only with payment processors to complete a transaction and with verification services when your account requires identity confirmation.

Log in, go to Account Settings, and open the Data and Privacy section. Alternatively, send a request via live chat or email with your registered account name.

Yes. Submit a deletion request through the Account Settings page or via live chat. We will remove data that is no longer required and confirm the outcome to you in writing.

We retain your data while your account is active. After account closure, we keep only what is needed to settle open transactions or disputes, then delete the remainder.

Yes, where access is permitted under local law. If you have questions about how Pakistan-specific data obligations apply to your account, contact our support team directly.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.