Reference

What Our Legal Terms Mean for Your Account

ek99 operates where local law and eligible regions permit — these terms set out your rights, our responsibilities, and how your account, wallet activity and personal data are handled.

Account conditions clearly statedJazzCash, Easypaisa, Raast wallet policyData handling and retention rulesPakistan-eligible regions only
ek99 What Our Legal Terms Mean for Your Account
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

Your account data is stored securely and is not shared with third parties outside of the payment verification process. Here is how we approach the four areas that matter most to your account.

Data Handling

We collect only the account details needed to verify identity and process wallet transactions. Your JazzCash, Easypaisa or Raast number is stored in encrypted form and used only for payment matching.

Cookies and Session Data

We use session cookies to keep your account active while you navigate the platform. No third-party advertising cookies are set without your acknowledgement; you can manage cookie preferences from your browser settings.

Account Security

Account access is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, freeze your account immediately via the Help section and contact support with your account reference.

Retention and Deletion

We retain account and transaction records for the period required by our operating conditions. You may request a copy of your data or ask about deletion by contacting support — we will confirm the applicable retention window.

LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about these terms, a data request, or a dispute tied to your account activity, reach our support team directly. Quote your account reference number in every message — it speeds up the review. We handle policy questions through the channels below.

Team online

Live Chat

Open chat from your account dashboard. Cite your account reference and the specific term or policy section you are asking about — this routes your message to the right team.

Email Support

Send policy or data-related queries to our support email. Include your registered mobile number and the payment method — JazzCash, Easypaisa or Raast — linked to the account.

Account Help Centre

Access the Help section from the main menu on mobile or desktop. Policy articles are organised by topic — account conditions, payment terms and data rights each have a dedicated section.

Common Questions About ek99 Legal Terms

These are the questions we get most often about account conditions, data rights and payment-related policy. If your question is not here, contact support directly with your account reference.

Yes. Every deposit method — Raast, JazzCash or Easypaisa — is covered by these terms. Your Raast transfer is logged to your account record and subject to the same verification steps as any other payment.

You can. Send a data-access request to our support email with your registered mobile number and account reference. We will confirm what records we hold and provide them within a reasonable timeframe.

We publish the updated version on this page. Continuing to log in and place activity after a change goes live means you accept the revised terms. We do not send individual notices for minor amendments.

Open a live chat or email support, quoting your account reference and the transaction date. Our team checks the payment log on our side first before coordinating with the wallet provider if needed.

Access depends on local law in whichever region you are in. ek99 is available where local law permits; we do not extend account access in regions where online gaming is not eligible.

Transaction records are retained for the period set by our operating conditions. Contact support to ask about the specific retention window for your account type and payment method.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.